What is the purpose of the initial consultation visit?
Pets People offers a free in-home consultation so you have the opportunity to meet with Nicolle and discuss all necessary information. This provides you with the opportunity to ask any questions and gives us the chance to meet you and your pet. You can expect the visit to last about 45 minutes. During this time, you will also be provided with proof of bonding and insurance. We will e-mail pet information forms for you to begin filling out prior to the scheduled consultation along with an estimate for our services.
Is Pets People bonded and insured? What are the advantages of this?
Pets People is fully bonded and insured. Pets People takes responsibility for your pets and possessions when you put them in our care. This means that you are fully covered through Pets People should anything happen while in our care.
How are pet visitation times determined?
Our services are completely customized according to your needs. We will work with you and your pets' schedule to ensure that consistency is maintained while you are away.
Are there any restrictions on what time I can pick up and drop off my pets if I decide to use the pet sleep-over option?
Absolutely not. I personally feel that when I come back from being away from home regardless of whether it is for work or for play, the first thing I want is to see my babies. For this reason, my door is always open!! I also understand that scheduling is difficult when traveling, so I try to make it easy as possible for you to both pick up and drop off your pets.
Do I have to make reservations in advance of when I need pet services?
Absolutely not. It is well recommended, though, that you do especially for holidays. I also understand that emergencies do come up, so I am always willing to book on short notice as long as I have availability. This is why we're your Pets People!!
What if there is an emergency with my pets while I am away?
Pets People maintains current information on all 24-hour emergency animal clinics in the area. You will be asked to provide your up-to-date veterinarian information in addition to telephone numbers where you can be reached along with any other critical information about your pets. We will notify you immediately of any occurrence.
Will I get updates on my pets while I am away?
Absolutely. Since we are your Pets People, you will get daily updates from us along with pictures of your babies while they are on vacation!!!
Who at Pets People will be taking care of my pets?
Pets People is privately owned and operated by Nicolle Geller, which is also who personally takes care of each and every customer.
Our customer care is why Pets People should be YOUR Pets People!!!